Field Service Engineer (F/M)
The Field Service Engineer is an expert on Mouvent Digital Printer. This role provides technical support to customers and ensures that the most accurate technical information on the equipment status of customers is available on a real-time basis. The Field Service Engineer works closely with his/her supervisor, colleagues, and internal customers to ensure a constant and accurate exchange of technical information. The ultimate goal is to ensure that customer needs and expectations are met, based on the customer’s expectations and the internal service objectives.
The Field Service Engineer is a team player. He takes responsibility for providing excellent customer service. The Field Service Engineer is flexible with the customer and balances patience and professionalism while driving for solutions with demonstrated urgency. The ability to follow-up on all activities and projects with all internal and external customers is a key expectation of this role.